Case Study

Covenant's Customized Solution that Transformed this Customer Warehouse Into the Top Performing Facility

How Covenant took over an international client's underperforming location and transformed it into the #1 operating facility in their entire network

The Overview

Covenant's client found themselves in need of warehouse support when they were faced with storage issues at their flag-ship manufacturing facility as well as suffering from poor warehouse management. As Covenant already had a long-standing transport logistics relationship with them, Covenant was thrilled to be given the chance to help secure a suitable facility in an extremely tight warehouse market. Covenant's customized approach to warehouse implementation won the privileges of implementing a state-of-the-art buffer warehouse to help solve the issues the customer was facing.

The Challenge

The client’s manufacturing facility produces their top-selling product lines—toothpaste, mouthwash, and other oral products. Prior to the warehouse solution Covenant provided, the plant manufactured the product and then staged the finished goods for the distribution centers in the same warehouse, consuming valuable space and time that could otherwise be used in the manufacturing process.


  • Provides essential products to more than 200 countries & territories
  • Onsite manuf. support
  • Large volume of small orders


  • Temp-controlled, food-grade DC
  • Integrated DCM & shuttle operation
  • Cloud-based, real-time metrics & reporting
  • Process control

The Solution

  • 700,000 SQ FT across 3 operations
  • Covenant WMS
  • 15 tractors, 29 drivers, 102 trailers
  • Ambient and temp-controlled food-grade DC
  • Pharmaceutical handling certification
  • Continuous improvement tracker
  • Product kitting and packing

The Results

Covenant’s agility and commitment to the client partnership created a successful process that delivers ongoing value. And it continues to maximize the client’s distribution services and ensures timely deliveries of all buffer warehouse orders.

From start-up implementation to ongoing operations, the client discovered that Covenant not only possessed vast resources and technical know-how but also outperformed larger 3PLs. Covenant raised the bar with responsiveness, customized solutions, and turn-on-a-dime flexibility. Covenant is now the #1 operating facility in their entire network & they use Covenant's implementation strategies at all other operating facilities they own.

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