Summary
When a global brand needed a trusted logistics partner to manage a 401,000+ sq. ft. distribution facility near Atlanta’s airport, Covenant Logistics stepped up. By implementing automation, driving continuous improvement, and nurturing a culture-first workplace, Covenant transformed the site into a benchmark for operational excellence—delivering sustained savings and standout service.
Challenges
The customer required a partner who could deliver:
• Scalable Operational Support for a single-shift, weekday facility in a high-demand location.
• Reduced Returns Damage through optimized return material authorization (RMA) handling.
• Workforce Integration & Equipment Management across a diverse labor force and multiple equipment types.
• Accurate Inventory Management in a fast-moving environment.
• Cultural Alignment with strong leadership presence and employee engagement.
Solutions
Covenant customized a strategic solution focused on operational efficiency, technology, and team empowerment:
• Improved RMA Process: A 10,000–12,000 sq. ft. space was designated for RMA activities, supporting inventory integrity and generating 3% in annual savings through improved handling and logistics.
• Dexory Inventory Automation: The facility utilizes a Dexory Cycle Count Robot, scanning over 10,000 locations per hour with 99.99% accuracy. The robot’s advanced capabilities—42-ft reach, 360° Lidar sensors, and autonomous navigation—offer real-time visibility without interrupting operations.
• Comprehensive On-Site Support: Covenant deployed a collaborative team structure—including WMS experts, engineers, project managers, and operational leads—supported by skilled material handlers using various equipment types.
• Culture-Focused Leadership: Through initiatives like the Employee of the Month program and local community events, Covenant fosters a values-driven environment rooted in recognition, servant leadership, and inclusivity.
• Ongoing Improvement Initiatives - Key projects included:
• Dark Aisle Project (Slotting): +1,864 pallet capacity
• Fast Pick Line: Sequencing enhancements
• RMA Transition: Repack optimization
• Time Study Analysis
• Operational Excellence Audit
Results
Covenant delivered a range of measurable outcomes that transformed the Atlanta facility into a high-performance operation. By enhancing RMA processes, the team generated 3% in annual cost savings while simultaneously expanding warehouse capacity through strategic engineering initiatives such as slotting and sequencing improvements. Inventory visibility and accuracy reached new heights with the deployment of advanced automation, allowing for seamless, real-time tracking without disrupting workflow. Just as important, employee morale and retention surged thanks to Covenant’s people-first culture, strong leadership engagement, and community-centered programs. The result is a scalable, efficient distribution center that sets a new standard for operational and cultural excellence.
Ready to Elevate Your Operations?
Covenant’s warehousing solutions deliver operational clarity, cultural strength, and long-term value. Let’s build something exceptional—together.
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