Case Study

Delivering Dependability: How Covenant’s Timely Equipment Supply Rescued a Valued Customer

Learn how flexibility and timely assets enhanced their operational efficiency and capacity needs.

The Overview –

Covenant has had along standing strategic partnership with a service station company including a maintenance and fueling program. As the relationship strengthened, the customer partnered with us to begin providing them with dedicated transportation. Through the dedicated transportation, Covenant was able to convert the customers private fleet and retain a significant portion of its driver fleet, helping our customer’s exposure to the potential liabilities of having their own fleet.


The Challenge –

The client approached us for assistance in managing the challenges posed by an aging workforce and fleet. An aging fleet in logistics can escalate maintenance costs and compromise reliability, while an aging workforce may struggle to adapt to novel technologies and processes. They also sought our expertise to provide essential assets that would help them efficiently manage their transportation needs.

Characteristics -

  • Private fleet conversion
  • Optimize fleets with engineering
  • Multiple Logistics Solutions
  • Reduction in liability
  • Hazmat endorsement
  • Driver delivery

Expectations -

  • 95% on time delivery
  • Dedicated on-site manager
  • Managing of two different facilities

The Solution –

  • Highly specialized driver jobs with 10-15 stops, driver touch, hazmat, and teams
  • Ability to deliver exactly on time (won’t accept early or late deliveries)
  • Ability to provide capacity solutions for the peaks and valleys of their supply chain
  • 14 trucks/29 drivers spanning two operations in TN & AZ
  • Servicing of 300 facilities, regular engineering support 


The Results –

The customer has seen their expectations exceeded with our comprehensive solutions that have been catered to their specific needs. They have also seen successful management of their dedicated routes and invaluable assistance for team requirements and LTL shipment support. Covenant’s commitment to punctuality has allowed our customer to see results in the on-time delivery targets they set, and we continually strive to improve those performance metrics. Partnering with Covenant has effectively streamlined our client's transportation process by reducing the liability associated with them owning their fleet and instilling greater confidence in their freight movement operations. 

With the implementation of our dedicated fleet, our customer was able to have peace of mind, knowing their freight was safe and would be delivered on time. This implementation has also allowed our customer to see first-hand how Covenant’s expertise can save them time and money since we have the assets to handle whatever they might need.